EXIN ITIL Reliable Exam Cram Materials, ITIL Practical Information

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Exam Code: ITIL
Exam Name: ITIL V3 Foundation
One year free update, No help, Full refund!
ITIL Latest Test Blueprint Total Q&A: 515 Questions and Answers
Last Update: 02-23,2017

ITIL Valid Test Syllabus Detail: ITIL Latest Test Blueprint

ITIL Actualtest 

NO.1 Which one of the following would NOT be defined as part of every process?
A. Inputs and outputs
B. Functions
C. Roles
D. Metrics
Answer: B

ITIL Actualtest  

NO.2 The BEST description of an incident is:
A. An unplanned disruption of service unless there is a backup to that service
B. Any disruptionto service whether planned or unplanned
C. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
D. An unplanned interruption to service or a reduction in the quality of service
Answer: D

ITIL Trusted  

NO.3 The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
A. Knowledge
B. Governance
C. Data
D. Information
Answer: A

ITIL Pass4Sure  

NO.4 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 2 only
B. Neither of the above
C. 1 only
D. Both of the above
Answer: A

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